User opinions

The International Outsourcing Institute recommends NOR-STA as an innovative and highly effective solution for all commercial and budgetary organizations.

The users of NOR-STA services have been asked to fill a questionnaire assessing the quality of service.

Users have been asked to assess the benefits resulting from application of NOR-STA services by an institution implementing a standard. For each category, they estimated its business value for the institution and the level of support received from NOR-STA services.

Auditors have been asked to assess the benefits resulting from application of NOR-STA services during audit. For each category, they estimated its business value for the auditing institution and the level of support received from NOR-STA services.

NOR-STA is permitting us to structure and analyse the information. We are still trying out its potentiality, but we can testify that until now it NOR-STA has offered us appropriate means and functionality for satisfying our needs.

The tool was useful and should be enhanced for futher profesional usage. The system is very complete.

The tool was very useful, the GUI, symbols for trust case entries and handling was appreciated by the users. Print option is considered important. It was used as remote client, integrating documents for arguments from a remote Microsoft Portal Server with password protection.

Trust cases and the TCT tool provide a very clear mechanism of representing arguments and the supporting evidence in an organized way that helps in analysing and assessing the arguments.

There have been several trust cases developed and maintained. They were related to different quality aspects (safety, privacy and security). The trust cases represented arguments integrated with the evidence supporting these arguments. The argument assessment mechanism included in the TCT tool provided for having the arguments apraised by independent experts and the visualization fuctionality provided for effective communication of the assessment results.